What field-service software does, and when you need it

Field service management (FSM) software helps manage quotes, job schedules, technician assignments, invoices, and payments in one place. Mobile apps can let technicians view assigned jobs and send invoices from the job site. Available features depend on the product and plan.

When to consider it

• Jobs get double-booked or forgotten
• Invoices go out days after the work is done
• You re-enter customer details in several apps
• You struggle to keep technicians updated on job assignments

If you can track jobs and send invoices reliably with a calendar and an invoicing app, those tools may be enough.